PRIVACY POLICY

Important information

Please read this privacy policy carefully. By submitting any personal information to us you will be deemed to have read and accepted this policy.

This policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore, the way this website processes, stores and protects user data and information will also be detailed within this policy.

Protecting your privacy is a top priority to us at Count Community. Our privacy policy is aimed at helping you understand how we collect, use and protect the personal information you provide, so you can make informed decisions when using our services. This policy will be continuously reviewed against new technology, business practices and our users’ needs.

Use of your information

We use the personal information for purposes of running our business activities, to monitor the use of our service, our marketing efforts and improve our content and service offerings, and customise our site’s content, layout, services and for other lawful purposes. These uses improve our site and better tailor it to meet your needs.

Such information may also be used in our marketing activities to inform you of other products and services that you might be interested in.

Occasionally, we may also use the information we collect to notify you about important changes to our website, new services, and special offers we think you will find valuable.

Collected information

When you use this website, you may supply two types of information: personal information you knowingly choose to disclose that is collected on an individual basis, and website use information collected on an aggregate basis as you and other users visit our website. Below you can learn more about the information we collect:

Types of personal information:

Email information

If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.

Registration information

When you register for any of our products, services or newsletters you will provide us information about yourself.

Information on website usage:

Cookies

Just like other commercial websites, our website utilises a standard technology called “cookies” and web server log files to collect information about how our website is used. Information gathered through cookies and web server logs may include the date and time of visits, pages viewed, time spent on our website, and the websites visited just before and just after our website.

Access to your information

You may request access to all your personally identifiable information that we collect online and maintain in our database by emailing us at the email address provided further down on this Privacy Policy.

Data security and consent

Please note that your information will be stored and processed on our computers in the UK. The laws on holding personal data in the UK may be less stringent than the laws of your Country of residence or citizenship. To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

By using our website you consent to our collection and use of your personal information as described in this Privacy Policy. We reserve the right to change this privacy policy at any time with or without notice.

Identity verification and fraud prevention

In circumstances where legislation requires us to confirm your identity we will verify your personal information, including but not limited to your name and address, against the relevant third party database. The results of this verification may be recorded by the credit reference agencies with the sole purpose of confirming your identity. No credit check is undertaken and your credit rating will not be affected by this.

If false or inaccurate information is provided, including in relation to a person’s identity and fraud is suspected or identified, details about this information, including customer Personal Data, will be passed to fraud prevention agencies. Law enforcement agencies may access and use this information.

We and other organisations may also access and use this information to prevent and detect crime, fraud and money laundering, for example when: checking details on applications for credit and credit related and other facilities; managing credit and credit related accounts or other facilities; recovering debt; checking details on proposals and claims for all types of insurance; and checking details of job applicants and employees. We and other organisations may access and use from other countries the information recorded by fraud prevention agencies.

For further details of the relevant fraud prevention agencies, please contact us using the details provided further down in this Privacy Policy.

Information access

All individuals have the right to request access to all your personally identifiable information that we collect online and maintain in our database and have any inaccuracies corrected. You can submit your request by emailing us at the email address provided further down in this Privacy Policy.

Cookie Policy

Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows us to provide the user with a tailored experience within this website, using our servers.

We use cookies to provide a better experience for our users while using the website. Where applicable, this website uses a cookie control system which allows the user to allow or disallow the use of cookies on their computer / device during their first visit to the website. This is done in compliance with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer or other devices.

We use tracking software to monitor its visitors and better understand how they use this website. This software is provided by Google Analytics, which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect any of your personal information. For more information, you can read Google’s privacy policy here.

Other cookies may be stored to your computer’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

Customer Service Information:

Email: hello@countcommunity.co.uk